Contact
Questions or support requests? Reach out. We triage support requests and prioritize checkout blockers.
Get in touch
Support
support@nolostorders.com
Privacy requests
privacy@nolostorders.com
Security reports
security@nolostorders.com
Business inquiries
support@nolostorders.com
Subject: “Business inquiry”
For fastest help with app issues
If you’re contacting us about a scan or report, please include:
- Your Shopify store domain (
your-store.myshopify.com) - What issue you’re seeing
- Screenshot of the issue card or error message
- Approximate scan time and whether it was a manual scan or auto re-scan
- What changed recently (shipping, markets, products, or apps)
- Issue title or rule ID (if shown in the report)
Response times
Pro customers
Usually within 1 business day
Free plan
Usually within 2–3 business days
Business details
Business name
Inetis d.o.o. (a Slovenian limited liability company)
Country
Slovenia
VAT ID
SI59827513
Urgent: checkout blocked?
Email support@nolostorders.com with subject line URGENT: checkout blocked and include your store domain. We’ll prioritize triage.