Support
Need help with No Lost Orders? We’re here to help you fix the things that stop sales before they cost you money.
What we can help with
Scan results and interpretation
- Understanding how scans work and what each issue means
- Why an issue is marked Critical / High / Medium-Low
- Why a result changed between scans
Shopify-related troubleshooting
- App installation, permissions, and access issues
- Scan does not start or appears stuck
- Re-scan after changing shipping, markets, or product settings
Billing & account (Pro)
- Upgrade/downgrade, cancellation, and subscription status
- Billing and invoice questions
Before you contact support (fastest path)
To help us solve your issue quickly, please include:
- Your Shopify store domain (for example:
your-store.myshopify.com) - What you expected to happen
- What happened instead
- Screenshot(s) if possible
- Time of the scan (approximate is fine)
- Issue title / rule ID shown in the report (if available)
This usually saves one or two back-and-forth emails.
Response times and support process
Pro customers
Usually within 1 business day
Free plan
Usually within 2–3 business days
Business days
Monday–Friday, excluding public holidays in the United States.
Important note about fixes
No Lost Orders helps you find problems and links you to the correct place in Shopify to fix them.
We do not modify your store settings automatically (unless explicitly stated for a future feature). The app is designed to be read-only for audits.
Contact support
Email
support@nolostorders.com
Status / outages
For known incidents (for example, delayed scans due to Shopify API issues), we’ll post updates on this page and in the Shopify app where possible.
Checkout blocked right now?
Email support@nolostorders.com with subject URGENT: checkout blocked, include your store domain, and share a screenshot if possible.