Terms of Service
These Terms govern your use of the No Lost Orders website, app, and related services provided by Inetis d.o.o. (a Slovenian limited liability company).
- Diagnostic tool: No Lost Orders identifies store configuration risks.
- Shopify billing: renewal, cancellation, and charges may be handled through Shopify billing systems and policies.
- Read-only audits: you remain responsible for deciding and applying store changes in Shopify.
- No guarantees: we do not guarantee uninterrupted sales, revenue outcomes, or that every issue will be detected.
- As-is service: the Service is provided as-is, with limitations described below.
- Agreement required: if you do not agree to these Terms, do not use the Service.
This summary is for convenience; the full Terms below control.
On this page
1. What No Lost Orders does
No Lost Orders helps merchants identify store configuration issues that may block checkout, prevent shipping in certain markets, hide products, or create visibility and sellability risks.
The Service provides audit results, issue classifications, and links/guidance to help you fix issues in Shopify.
2. What No Lost Orders does not do
Unless explicitly stated otherwise, the Service:
- does not provide legal advice
- does not provide tax advice
- does not guarantee regulatory compliance
- does not guarantee uninterrupted sales or revenue
- does not automatically modify your Shopify store settings
You remain responsible for reviewing and applying any changes in Shopify.
3. Eligibility and account use
You may use the Service only if you are legally able to enter into a binding agreement and are authorized to act on behalf of the store you connect.
You are responsible for maintaining control of your Shopify admin access, ensuring your use complies with Shopify terms and applicable law, and all activity through your connected store/account.
4. App permissions and access
To provide audits, the Service may access certain Shopify store data and settings within the permissions granted during installation.
You authorize us to use that access solely to provide, maintain, and improve the Service in accordance with our Privacy Policy.
If required permissions are removed or restricted, some features may stop working.
5. Plans, pricing, and billing
Free plan
We may offer a free plan with limited scans and/or limited features.
Paid plans (Pro)
Paid plans may include features such as:
- automatic re-scans after store changes
- scheduled daily scans
- monitoring and alerts
- expanded history or reporting
Pricing, plan limits, and features may change over time. Current pricing is shown in-app or on the website at the time of purchase.
Billing and renewal
If you subscribe through Shopify billing, billing, renewal, cancellation, and charges may be processed through Shopify under Shopify’s billing systems and policies. Shopify billing is the source of truth for subscription state.
You are responsible for reviewing applicable billing terms in Shopify.
6. Cancellation and termination
You may stop using the Service at any time and uninstall the app from Shopify.
We may suspend or terminate access (with or without notice) if:
- you violate these Terms
- your use creates security or operational risk
- required platform access is revoked
- required by law or platform policy
Sections that by their nature should survive termination (for example, disclaimers, limitations of liability, indemnity) will survive.
7. Acceptable use
You agree not to:
- misuse the Service or interfere with its operation
- attempt unauthorized access to our systems
- reverse engineer the Service except where prohibited by law
- use the Service to violate law or third-party rights
- resell or reproduce the Service without permission
- submit malicious code, scripts, or automated abuse traffic
We reserve the right to rate-limit, suspend, or block abusive usage.
8. Intellectual property
The Service, including software, branding, reports format, rule systems, and content (excluding your store data), is owned by us or our licensors and protected by applicable intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business use, subject to these Terms.
You retain rights to your store data.
9. Feedback
If you send us suggestions, ideas, or feedback, you grant us a worldwide, non-exclusive, royalty-free license to use and incorporate that feedback without obligation to you.
10. Service availability and changes
We may modify, improve, or discontinue features at any time.
We aim for reliable operation, but we do not guarantee the Service will always be available, error-free, or compatible with all Shopify changes, themes, apps, or custom configurations.
Shopify platform changes may affect scan behavior or results.
11. Disclaimers
This section explains warranty limits and detection limitations to the maximum extent allowed by law.
The Service is provided “as is” and “as available” to the maximum extent permitted by law.
To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
- every issue will be detected
- every detected issue is the only root cause
- applying suggested fixes will guarantee commercial results
No Lost Orders is a diagnostic and monitoring tool and not a substitute for your own testing and operational review.
12. Limitation of liability
This section limits our legal liability for claims related to the Service to the maximum extent allowed by law.
To the maximum extent permitted by law, in no event will we be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising out of or related to the Service.
Our total liability for all claims arising out of or relating to the Service will not exceed USD 100 (or equivalent local currency), to the maximum extent permitted by law.
Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
13. Indemnification
This section explains situations where you agree to cover claims and related costs arising from misuse or legal violations.
You agree to indemnify and hold harmless Inetis d.o.o. (a Slovenian limited liability company), its affiliates, and personnel from claims, liabilities, damages, and costs (including reasonable legal fees) arising from:
- your use of the Service in violation of these Terms
- your violation of law
- your infringement of third-party rights
14. Governing law and disputes
This section explains which jurisdiction and court location apply to disputes, unless local law requires otherwise.
These Terms are governed by the laws of Slovenia, without regard to conflict-of-law principles.
Any disputes will be resolved in the courts located in Celje, Slovenia, unless applicable law requires otherwise.
15. Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page and update the Last updated date.
Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
16. Contact
Questions about these Terms?
For data handling details, see our Privacy Policy.